📋 GENERAL INFORMATION
Data Controller
- Name: Nuxy App
- Address: [Company physical address]
- Contact email: privacy@nuxyapp.com
- Phone: [Contact number]
- Website: https://nuxyapp.com
Purpose of this Policy
This Privacy Policy describes how Nuxy App ("we", "our" or "the company") collects, uses, stores and protects the personal information of users of our artificial intelligence-powered profile evaluation platform.
📝 INFORMATION WE COLLECT
1. Direct Personal Information
We collect the following information when you register and use our platform:
Registration Data:
- Full name
- Email address
- Password (encrypted)
- Date of birth
- Gender (optional)
- Geographic location (country/city)
Profile Data:
- Basic personal information
- Profile photos (up to 5 images)
- Personal description
- Connected social networks
- Evaluation preferences
2. Evaluation Information
- Evaluations made to other users
- Evaluations received from other users
- Comments and reviews
- Scores and ratings
- Relationship contexts (romantic, friendship, work, family)
- Specific relationship types
3. Technical Information
- IP address
- Device and browser type
- Operating system
- Unique device identifiers
- Application usage data
- Cookies and similar technologies
4. Communication Information
- Messages and comments
- User reports
- Support requests
- Feedback and suggestions
Verification Consent:
By providing your email address, you agree to receive a unique verification code to confirm and validate that it is yours. This process is necessary to ensure the security of your account.
By entering your phone number, you consent to receive an SMS with a verification code to validate and demonstrate that it is yours in our application. This helps protect your personal information.
🔧 HOW WE USE YOUR INFORMATION
Main Purposes:
1. Service Provision
- Create and manage your user account
- Provide evaluation features
- Facilitate connections between users
- Generate AI compatibility analysis
- Maintain platform security
2. Service Improvement
- Develop and improve AI algorithms
- Personalize user experience
- Optimize existing features
- Create new features
3. Communication
- Send important notifications
- Respond to support inquiries
- Inform about service updates
4. Analysis and Statistics
- Generate usage metrics
- Perform behavior analysis
- Improve user experience
5. Legal Compliance
- Comply with legal obligations
- Respond to authority requests
- Protect rights and security
- Prevent fraud and abuse
⚖️ LEGAL BASIS FOR PROCESSING
User Consent
- Registration: By creating an account, you consent to the processing of your data
- Evaluations: By performing evaluations, you consent to processing
- Communications: Specific consent for marketing
Legitimate Interest
- Security: Platform and user protection
- Improvement: Feature development
- Analysis: Aggregated statistics and metrics
Legal Compliance
- Obligations: Comply with applicable laws
- Authorities: Respond to legal requests
🔄 SHARING INFORMATION
We Do Not Sell Personal Information
Nuxy App does not sell, rent or trade your personal information to third parties.
We Share Information Only In:
1. With Other Users
- Evaluations: Information necessary for evaluations
- Profiles: Public profile data (with your consent)
- Comments: Comments on evaluations
2. With Service Providers
- Hosting: Servers and storage
- Analytics: Google Analytics, Firebase
- Payments: Payment processors
- Communications: Email services
3. By Legal Requirement
- Authorities: When required by law
- Courts: Court orders
- Protection: To protect rights and security
4. With Your Consent
- Specific cases: With your express authorization
- Transfers: To authorized third parties
🌍 INTERNATIONAL TRANSFERS
Data Location
- Main servers: United States
- Backup: Multiple global locations
- Processing: With adequate protection measures
Protection Guarantees
- Certifications: SOC 2, ISO 27001
- Encryption: Data in transit and at rest
🔐 INFORMATION SECURITY
Technical Measures
- Encryption: SSL/TLS for transmission
- Storage: AES-256 encryption
- Monitoring: Intrusion detection systems
Physical Measures
- Data centers: Physical security
- Devices: Equipment protection
- Documents: Secure information handling
📦 DATA RETENTION
Retention Periods
Account Data
- Active account: While you maintain the account
- Inactive account: 3 years of inactivity
- Deletion: User request
Technical Data
- Access logs: 12 months
- Cookies: According to user settings
- Analytics: Permanently aggregated data
Communications
- Support: 3 years
- Legal: According to legal requirements
✋ YOUR RIGHTS
Fundamental Rights
1. Access
- Know what data we have about you
- Obtain a copy of your information
- Verify the use of your data
2. Rectification
- Correct inaccurate data
- Complete incomplete information
- Update outdated information
3. Deletion
- Request data deletion
- "Right to be forgotten"
- Complete account deletion
How to Exercise Your Rights
- Email: privacy@nuxyapp.com
- Form: https://nuxyapp.com/privacy-request
- Response time: Maximum 30 days
- Verification: Identification required
🍪 COOKIES AND SIMILAR TECHNOLOGIES
Types of Cookies
Essential Cookies
- Function: Basic platform operation
- Duration: Session
- Optional: No (necessary for the service)
Performance Cookies
- Function: Usage and performance analysis
- Duration: 2 years
- Optional: Yes (you can disable them)
Functionality Cookies
- Function: Remember preferences
- Duration: 1 year
- Optional: Yes (improve experience)
Cookie Management
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect platform functionality.
🛡️ MINOR PROTECTION
Minimum Age
- Requirement: 18 years or older
- Verification: Date of birth required
- Protection: We do not collect data from minors
Protection Measures
- Age verification: Upon registration
- Content: Appropriate content filters
📱 MOBILE DEVICES
Application Permissions
Camera
- Use: Upload profile photos
- Control: You can disable in settings
- Data: Only images you upload
Storage
- Use: Temporarily save images
- Control: You can clear cache
- Data: Only app files
Notifications
- Use: Alerts and updates
- Control: You can disable
- Data: Only app messages
🔄 UPDATES TO THIS POLICY
We reserve the right to modify this Privacy Policy at any time to adapt to legislative changes, internal practices or new application features.
Any modification will be published on this page and, if significant, we will notify you by email or through an in-app notice. We recommend reviewing this policy periodically. Continued use of our services implies acceptance of updates.
The Company may update or modify this Privacy Policy in accordance with applicable regulations at any time. Updates will take effect from their publication on the website or application. In case of material changes affecting your rights, we will inform you with reasonable advance notice through the provided communication channels (such as email or push notifications). If you do not agree with the modifications, you can stop using the service.
When We Update
- Legal changes: New regulations
- New features: Additional services
- Improvements: Privacy processes
- Periodically: Annual review
How We Notify You
- Email: To your registered address
- Application: In-app notification
- Website: Notification banner
- Effective date: 30 days after
Your Consent
- Continued use: You accept changes
- Disagreement: You can delete your account
- Inquiries: Contact privacy@nuxy.com
📞 CONTACT AND CLAIMS
Contact Information
- Email: privacy@nuxy.com
- Address: [Physical address]
- Phone: [Contact number]
- Hours: Monday to Friday, 9:00-18:00
Claims Process
- Process: Contact us first
- Time: 30 days for response
ℹ️ ADDITIONAL INFORMATION
Previous Versions
- Archive: Available at https://nuxyapp.com/privacy-archive
- History: Changes since 2025
- Comparison: Differences between versions
Available Languages
- Spanish: Main version
- English: English version available
Last updated date: October 2025
Version: v1.0.0
Category: Privacy Policy
This privacy policy is designed to comply with GDPR, LOPD, CCPA and other international privacy regulations. For specific questions, contact privacy@nuxy.com.